Horseback riding route for families with children under 11 years old

Company's response:
Laura, the truth is that I do not remember you, because the first thing that amazes me is that you wrote your commentary on April 11, 2014 and your activity took place in August 2013, that is almost a year later. Frankly, I am not aware of having treated anyone so badly at any point in my life, so that almost a year later they still have such a memory. I have never fallen a child, I have never been back on the road with any child crying, nor with the impression that they have gone wrong, so frankly I do not understand you. Nor do I remember that you said anything to me that day, as it would have been logical, not so bad we treated you, nor asked me a sheet of claims to what you had right ... As I said before, frankly, I do not understand this almost a year later. I'm not aware either of having such a bad look, just a person working, in the summer, and possibly walking with your child, not on horseback, as I always do, to make sure everything goes well. Obviously in summer, walking for more than an hour may look bad, but I do not think so much ... And the farm, logically, maybe it was not as cared as I would like, but in summer, we work almost from sun to sun, we can not spend much time. I'm very sorry that you took that impression, if you want, you can look at the rest of the comments we have on Yumping, I think there are more than 20, and casually you are the only one who has put something negative, and as you will see I have to accept all, No one has prevented you from doing so, so you can assess the truthfulness of everyone else. Horse routes are as dignified as the high school, to us the law obliges us to have all kinds of permits and degrees, which we have, so we do not dedicate ourselves to it because we have nothing else, we have worked for many years, more 10 years, and we consider ourselves professionals, not just amateurs. I do not remember that you were interested in these permits, or degrees, etc ..., you could have done it, you were in your right, and I would have loved to have taught you everything. But well, in summary, I'm very sorry for the impression you took, and we take note to try to improve as we always do.