All our reviews are verified. 100% of customers have enjoyed this activity
Review translated from Spanish
Not everything we hoped for, in the end they changed the reservation because they had filled the hostel with another school and moved us both from town and from hostel, We could not follow the program set.
The conclusion we get is that despite the fact that in the new location we were great, we will not work again with this company since 1 week of leaving we were misplaced and it was not that contracted and we learned of that change because We called to finalize details and it was then they communicated to us.
Company's response: Hello Ignacio, The truth is that we had to change places because, as you know, we had other groups in the lodge (Your group was of 20 people) that last time increased the number ; Of participants. We offered to sleep in rural apartments, (more categorically than the hostel, with swimming pool included) in El Torno, 2 minutes from the hostel, but consider that you prefer a hostel and we offered our partner hostel in Casas del Monte, where you finally stayed.
The conditions were the same as in Alberjerte and both the teacher accompanying the group and the children had a wonderful time and were grateful for the treatment received. All the planned activities were carried out and other activities were carried out, such as the visit to an agricultural operation.
We are very sorry for your negative perception, because when we proposed the change nobody indicated That he did not agree. But the most important thing is that the excursion was a success among the participants and so, We demonstrated it continuously in situ.
& nbsp;
Best regards
Be the first to comment! Did you find this helpful? Yes
Review translated from Spanish
The kids had a great time, they were very well looked after and they had fun.
The inconvenience was that 2 days before arrival a monitor let them know, That children should be accompanied by an adult. Information is not reported. In advance and what will provoke Stars.
Review useful for 12 people Did you find this helpful? Yes
Review translated from Spanish
Unbeatable services: surroundings, meals, human treatment, the director of camps, charming hostel with many services, adventure park ...
Review useful for 1 people Did you find this helpful? Yes
Review translated from Spanish
To spend a good day in a different way. Short experience.
Be the first to comment! Did you find this helpful? Yes
Follow us!
