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Review translated from Spanish
It is a beautiful way of knowing the area, natural, calmly, fun, ecological, goes from the starting point to the beach, are very friendly and the horses are very docile.
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Review translated from Spanish
It would change a lot if the guide were another, because the road is beautiful and the spectacular water part, but ...: the guide did not appear, it began to walk and the first time he looked back was 15 minutes. Explained the 4 things of places talking fast and without looking at people.
In the water, which is the beautiful part, I do not know stopped a second so that it could take photos, we had to stop us (with the risk that this entails, because the horses have a tendency to always make the same path, and if they leave the front, they go directly to follow them).
This criticism is more for the company, that it comes to them that it is a shame, because the young guide that touched us, the opinion of anyone who goes, making a great experience, a very very poor and not recommended tour.
Company's response: Estimated Gonzalo, Thanks for your comment. We regret that the experience was not what you expected, and we want to clarify some important points.
The route was initially reserved for 16:00, but we received your call at 15:08 informing that you were eating and that you did not arrive in time. Therefore, you were kindly offered to change the schedule at 6:00 p.m., which you accepted. During the route, the guide informed us that one of the companions withdrew the helmet to take photographs, which goes against the security measures that we strictly apply. We understand that you want to capture memories, and that is why you can always ask the guide to stop for a few minutes to take photos safely. The safety of riders and horses is our absolute priority.
The guide is pending at all times of participants and animals, making sure that the route is carried out with the least possible risk. We appreciate that you send us your experience, and we take note to continue improving. carefully.
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Review translated from Spanish
The experience of the activity was positive. A very relaxing horse ride.
However, before performing it, we were not given the opportunity to change it for another activity when in the conditions it stated that changes could be made once the activity was reserved.
Nor could we choose the day to do it. They did not give me alternative or answer to my complaint.
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Review translated from Spanish
All good. We liked the experience. Both children and parents have enjoyed this walk along the mountain.
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Review translated from German
It was fantastic and a unique experience. We are all very inexperienced in riding. The horses know exactly what they have to do. The ladder was very personable and friendly. Although we don't speak Spanish, we could communicate well. We would do it again at any time. Thank you for the unforgettable experience.
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Review translated from Spanish
Very friendly and professional.
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It was amazing! Beautiful weather, very sweet horses and amazing landscape! I can only recommend it! It was two hours of pure enjoyment!
Company's response: Thank you very much, it is our pleasure to see how you enjoy this beautiful route.
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